Extra sessionB1 · adapted2 hours
Problem. Why do British people laugh about their trains?
London has buses and the Tube. To leave London, you take the train. Margaret, a station guard, and Colin, a conductor, tell you the whole truth about a train journey in Britain, with a lot of polite irony.
You will learn to:
Links with what you know. In London Buses and the Tube sequence you paid for your journeys. In Mind the gap: British humour underground you studied British humour. This session takes you out of London, by train.

Step 1
Three questions, marked. What do you remember about London transport?
1. On a London bus, how do you pay?
2. What does « Mind the gap » mean?
3. When did the first underground railway open in London?
Answer key
Step 2
Look at the picture of Margaret and Colin. Where are they? What is their job? What problems can you have when you take a train?
Possible answers
They are in a big old railway station. Margaret is a station guard and Colin is a conductor. Possible problems: the train is late, the ticket is expensive, the platform changes, there are no seats, you miss your connection.
Tap a word on the left, then its meaning on the right.
Answer key
Step 3
The film stops for a question from time to time. Answer, then tap Continue the video. You can switch the questions off to watch it straight through.
Question 1 of 4
How much is the off-peak return?
Question 2 of 4
What does the departure board say?
Question 3 of 4
What can Ellie say to the gentleman in her seat?
Question 4 of 4
How do the passengers finish their journey?
Answer key: video questions
1. Margaret is the conductor.
2. The train leaves on time.
3. Someone is sitting in the reserved seat.
4. The driver explains why the train stops.
Answer key
Watch again and complete the script. Use the word bank.
Word bank (tap a word to fill the box you are in):
Margaret: First, choose your ticket. Anytime, , super off-peak or advance? Single or ?
Margaret: Now, the departure board. Your train is... . Of course it is.
Colin: Someone is sitting in your seat. You can politely ask: Excuse me, would you mind ?
Margaret: Unfortunately, you have missed your .
Answer key
Step 4
Possible answers
Work in pairs. Student A is the passenger, Student B works for the railway. Then swap.
You want to go to Brighton and come back today. You leave after 10 in the morning. Ask for the cheapest ticket, the price and the platform.
You sell tickets. An off-peak return costs £24.80 (imaginary price). The train leaves at 10.42 from platform 6. It is a direct train: no change.
You have a seat reservation: coach C, seat 42. Someone is sitting in it. Ask them politely to move.
You are sitting in seat 42. You did not know it was reserved. First you are surprised, then you agree to move, politely.
Useful phrases
Model dialogues
Scene 1. A: Good morning. Could I have a return to Brighton, please? B: Are you coming back today? A: Yes, this evening. B: Then an off-peak return is the cheapest. That's twenty-four pounds eighty. A: Here you are. Which platform does it leave from? B: Platform six, at 10.42. It's direct. A: Thank you very much.
Scene 2. A: Excuse me, could you tell me if the train to Bath still leaves from platform four? B: I'm afraid there's a change of platform. It now leaves from platform nine. A: Is it on time? B: No, it's delayed by ten minutes. A: Thank you. Would you mind telling me where platform nine is? B: Not at all, it's just over there.
Scene 3. A: Excuse me, I'm sorry, but I think you're in my seat. I've got a reservation for seat 42. B: Oh, really? I'm so sorry, I didn't know. A: That's all right. Would you mind moving? B: Not at all. Here you are.
Step 5
Could you + base verb: Could you tell me the platform, please?
Could I + base verb: Could I have a return ticket, please?
Would you mind + verb in -ing: Would you mind moving? Would you mind opening the window?
Careful. The answer « Not at all » or « No, of course not » means « I don't mind, I'll do it ».
More polite. Start with « Excuse me » or « Sorry », and finish with « please ». « I'm afraid... » introduces bad news politely: I'm afraid the train is delayed.
1. Would you mind ___ your bag, please?
2. Could you ___ me which platform it is?
3. Would you mind ___ the window?
4. ___ you help me with my suitcase, please?
Answer key
Rewrite each request. Use Could you, Could I or Would you mind.
Possible answers
Other polite forms are accepted, for example « Excuse me, could you... ».
Step 6
Write the right word.
Answer key
Complete with the verb in the correct form.
Answer key
Your train was delayed and you missed your connection. Write a short email to the railway company (60 words). Say what happened and ask politely for a refund.
Answer key
Dear Sir or Madam,
I am writing about my journey on 3 November. I had an off-peak return ticket. First, my train was delayed by forty minutes. Then the platform changed at the last minute and I had to run. Because of the delay, I missed my connection and I had to take a rail replacement bus, which took two more hours. I was very tired and late for an important appointment. Could you please refund my ticket?
Yours faithfully,
Sam Martin
Step 7
Extra tasks to choose from. « At home » tasks are for practice. « In class · one-off assessment » tasks are marked.
Make a mini dictionary of ten train words from the session. For each word, write the meaning in English and an example sentence. Add a small drawing if you like.
Answer key
Example: a connection: the next train you need to catch. « I missed my connection in Bristol because my first train was late. » Check that each sentence uses the word correctly.
Write the next scene of the film: Ellie is on the rail replacement bus. Write eight lines of dialogue between Ellie and Colin. Use one polite request and one ironic sentence.
Answer key
Example: Colin: Welcome to the rail replacement bus. Ellie: Could you tell me when we arrive in B? Colin: In about two hours. We stop in C and D first. Ellie: Lovely. Would you mind opening the window? Colin: Not at all. Ellie: Is there a toilet on the bus? Colin: I'm afraid not. Ellie: Of course not.
Duration: 25 minutes. Marked out of 20. The teacher reads the announcement aloud twice, then students read it.
Questions 1 to 4 are worth 2 points each, question 5 is worth 4 points. The last 8 points: write the five train words you hear in the announcement (4 points) and one polite request (4 points).
Answer key and mark scheme
Train words in the announcement: delayed, platform, change, coaches, reserved, rail replacement bus service. Accept any five. Polite request: for example « Could you tell me where platform two is, please? »
| Mark scheme | Points | What we look for |
|---|---|---|
| Understanding facts | 12 | Times, platforms, stations and the reserved coaches are correct. |
| Understanding details | 4 | The weekend bus and the reason. The expression used to apologise. |
| Polite requests | 4 | Could you + base verb, Would you mind + -ing, please, excuse me. |
Duration: 10 minutes to prepare, then 3 minutes per pair. Marked out of 20.
The teacher gives each pair one of the three scenes from the role play. No notes during the role play, only five key words on a card.
| Grid | 1 point | 2 to 3 points | 4 to 5 points |
|---|---|---|---|
| Task done | The situation is not clear | The main information is given | Ticket, price, platform or seat: everything is clear |
| Train vocabulary | One or two words | Some words, used correctly | Varied and precise: off-peak, return, platform, reservation |
| Polite requests | Orders, no please | One correct polite request | Could you and Would you mind used correctly, natural politeness |
| Interaction and pronunciation | Long silences, hard to understand | Some hesitation, mostly clear | Natural exchange, clear pronunciation |
What is expected
A pair gets 4 to 5 points per line when the dialogue is close to the model dialogues above: a clear request, the price or platform given, a polite request with the correct verb form, and a polite answer such as « Not at all ».
Step 8
| Word or phrase | Meaning |
|---|---|
| a station guard | a person who works at the station and helps passengers |
| a conductor | the person who checks tickets on the train |
| a ticket machine | a machine where you buy your ticket yourself |
| an anytime ticket | you can travel at any time, usually the most expensive |
| an off-peak ticket | a cheaper ticket for quieter times |
| a super off-peak ticket | an even cheaper ticket for the quietest times |
| an advance ticket | a cheap ticket you buy early, only for one train |
| a single | a ticket to go there only |
| a return | a ticket to go there and come back |
| a fare | the price of a journey |
| the departure board | the screen with the trains, times and platforms |
| delayed | late, not on time |
| a change of platform | your train leaves from a different platform |
| a reserved seat | a seat that is kept for you |
| the aisle | the space between the seats where people walk |
| an announcement | information given to passengers through a speaker |
| to miss a connection | to arrive too late for your next train |
| a rail replacement bus service | a bus that replaces the train when the line is closed |